Master in Knowledge Management
  • Duration

    2 Years

  • Classes

    Weekday | Weekend

  • Fees

    Tuition (One Semester) ……… Approx. 41,000 AED
    One academic year is two semesters
    Admission (One Time) ……… 3,500 AED

View Tuition Fees

About Program

In the information age, the ability to harness and leverage knowledge is a powerful asset. Our Master in Knowledge Management program equips you with the skills to effectively manage and leverage knowledge assets within organizations. Dive into the realms of knowledge creation, organization, transfer and utilization. Learn to develop knowledge management strategies that drive innovation, improve decision-making and enhance organizational performance. As a qualified knowledge management professional, you will be in high demand in various sectors, including business, government, healthcare and technology. Enroll now and become a leader of transforming information into a strategic advantage.

Program Goals
  1. Fill the domestic and regional market necessity of competent specialists in the field.
  2. Support contemporary and contextual research topics in the field.
  3. Establish a specialized Knowledge Management clinic that advances the region’s knowledge and best practice.
  4. Enable graduates to perform effectively in the Knowledge and information professions.

Program Learning Outcomes

  1. Critically demonstrate coherent and specialized knowledge in the field of work or discipline.
  2. Interpret knowledge through oral and written communication using appropriate research methodology.
  3. Use cognitive knowledge and skills to transfer learning to new situations in the field of work or discipline.
  4. Analyze issues by developing convenient solutions through appropriate synthesis and communication.
  5. Manage knowledge Management activities with analytical competences.
  6. Contribute to professional knowledge and field of practice through cultural and ethical framework.

Program Structure

Course Category
Core Courses
Elective Courses
Thesis 1
Thesis 2
Total (Excluding Bridging Courses)
Total Number of Courses
Total Number of Credit Hours
30 Credit Hours

It was not till the late 1990’s that Chief Executive Officers began discussing Knowledge Management. Since Knowledge Management as a practice is relatively young, many executives have struggled with successful models that could be used as guides. In this course, you will gain an understanding of several key issues that knowledge workers deal with. We will also review current trends in Knowledge Management including but not limited to:
Organizational focus and investments in knowledge management.
A company’s knowledge strategy and how it reflects the competitive strategy.
The role and impact of automation on knowledge workers.
This course uses readings, case studies, personal projects and discussion to expose students to the field of Knowledge Management. The course introduces you to the historical roots, theories, beliefs and frameworks in the field of Knowledge Management. You will also learn to determine the infrastructure requirements to manage intellectual capital. Additionally, you will learn about the role and skill set of today’s knowledge professionals.


It would be very challenging to understand where an organization needs improvement without establishing a baseline. You learn the purpose of a knowledge assessment and evaluation through knowledge audit, mapping, and other various techniques. This includes the steps involved with identifying, evaluation and rating critical knowledge assets, process, and the various audit methods available, and how to audit and analyze a company’s existing knowledge. You will understand and practically apply the formulation and planning, human, structural and relational capital mapping.
You will build upon the foundation of Knowledge Management to apply knowledge principles and peer perspectives to current state as we begin developing knowledge strategy. You will then conduct a complete knowledge audit aimed at assessing the knowledge needs of your department /organization / institution. You will further understand the infrastructure requirements to manage the human, structural and relational capital at an organization/institution. Your assessment should follow a holistic approach and apply the principles of Knowledge Management as they relate to enterprise wide information and knowledge services.

Nowadays, we live in a world that incessantly generates colossal amount of data that are hard to digest and draw knowledge out of it. This is not confined to corporates, even individuals have their non-trivial share of generating streams of data by using smartphones, tables, laptops, watches, etc. This renders the process of discovering useful knowledge from the data a real challenge. In this course, you will learn how to use data mining techniques to uncover interesting patterns and meaningful insights that are often hidden beneath the surface. It covers several machine learning techniques that range from classification to various prediction methodologies. On top of the theoretical aspects, the course gives students the opportunity of hands-on experience by experimenting with empirical data sets to find intriguing patterns that the business can capitalize on.
In this course, you will explore collaboration and communities of practice from a theoretical and practical perspective. This course will review personal networks and social networks, the natural lifecycle of communities and best practices for cultivating and sustaining communities. You will also gain extensive insight into the latest trends on the web and a range of methods from predictive analysis to social marketing. You will learn how to facilitate knowledge sharing and transfer within and across organizations. In the spirit of collaboration, this interactive course will provide you with opportunities to work in a group and participate in a peer review.
This course explores the major aspects of Organization Development, to manage and implement change effectively within contemporary organization. This course will emphasize on practicing Organizational Development using a wide variety of interventions to achieve greater effectiveness.You will build upon the foundation of Knowledge Management to apply knowledge principles and peer perspectives to current state as we begin developing knowledge strategy. You will then conduct a complete knowledge audit aimed at assessing the knowledge needs of your department /organization / institution. You will further understand the infrastructure requirements to manage the human, structural and relational capital at an organization/institution. Your assessment should follow a holistic approach and apply the principles of Knowledge Management as they relate to enterprise wide information and knowledge services.

Information and data are growing at an exponential rate. Analytics allows us to explore science and human behavior. Businesses and governments require effective strategic intelligence to track competition and manage and disseminate knowledge. For example, Capital One Bank uses analytic capabilities to match credit card offerings to customers more accurately than their competitors. Walmart uses analytics to monitor and update its inventory in a way that allows it to serve its customers at an exceptionally low cost. Companies like Apple, Google, Amazon, Walmart, Netflix and many other leading-edge companies are highly successful because they make very good use of the data they collect. In this course, will you explore how to turn data into information and then into knowledge, which in turn translate into actionable insights. You will learn to identify and evaluate business analytic opportunities that can create strategic value for your organization. Additionally, you will learn basic analytic methods and analyze case studies on organizations and institutions that have successfully developed these techniques. Finally, you will review challenges that arise in implementing analytical capabilities and gain practical skills to help drive knowledge initiatives that enable organizations to be more data driven and impacting effectiveness.

There is no such thing as Knowledge Management; there are only knowledgeable people. Information only becomes knowledge in the hands of someone who knows what to do with it. Peter Drucker This course will examine how knowledge services are designed, developed and implemented with sound governance and knowledge culture considerations. We will build on the knowledge audit that you developed in course KM 601- Knowledge Assessment and Evaluation. This course will draw on examples from various organizations on strategies for building a successful knowledge strategy and services for an organization or institution. Key topics will include: • Knowledge Service and developing a business case • Knowledge Tools and Methodology • Knowledge Culture
This course offers an introduction to quantitative and qualitative designs in management research as well as to applied statistical methods. The students will learn the language and terminology of business research, the research process, use of different data sources and statistical techniques, measurement issues such as reliability and validity, and research instruments including questionnaires and interview schedules. It will prepare students for conducting an independent study, including formulating research questions, reviewing the literature, selecting a research approach and analytical/statistical models appropriate for answering the questions. The course has an applied orientation and students will develop basic research skills and knowledge to effectively use research in decision-making and solving organizational problems. The students will be trained in the use of SPSS and NVivo software programs and will learn to apply SPSS-based statistical methods in their quantitative studies and NVivo in qualitative research projects. The course will emphasize the importance of cross-cultural dimension in the design and execution of empirical studies relating to different aspects of business.
In this course you will study introduction to enterprise wide applications such as intranets, content management systems, search and social media. The course will also explore Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Enterprise Content Management (ECM) systems. Off the shelf systems are often expensive and very complex. Organizations must make decisions about whether to buy off the shelf systems or customize and adapt and in some cases, build from scratch. It is important for knowledge managers to understand the options, complexity of these systems and organizational goals. In this course, you will examine case studies in this key area as well as feature guest speakers related to the digital workplace. You will further explore how CRM systems interact with other knowledge systems, roles and responsibilities. Additionally, you will gain insight into implementing single projects and portfolios of enterprise tools. By examining case studies on actual implementations of these key systems, you will have focused discussions on what these systems are, how they work and key Knowledge Management considerations. You will also work in a group combining individual projects to develop a roadmap for the implementation of an enterprise wide portfolio
Today’s complex systems often produce complex information needs that require new technical communication methods and tools. This course surveys Knowledge Management systems that enable the access of knowledge assets. There are several categories of Knowledge Management systems semantic networks, content management, groupware systems and KM 2.0, intranets, extranets, document management system, data warehousing systems. You will also look at implementation of a Knowledge Management system. The business and system issues associated with the analysis, design, construction, deployment, management and evaluation of Knowledge Management systems are addressed. A Knowledge Management system can enable your business to make better decisions. A Knowledge Management system focuses on both explicit and tacit knowledge. Many publishers use content management systems (CMS) to constantly update web pages and properties with fresh content to engage web visitors. In your role as a knowledge professional, it is quite likely that you will be involved in the implementation of a new tool and it is important to think strategically about this tool and the enterprise architecture. There is a growing need in the labor market for experts who with the ability to recognize and understand the needs of a Knowledge Management system and skills to implementation and organize content in such a system. You will use Knowledge Management technologies, review case studies and analyze knowledge processes and systems. Additionally, you will learn the implementation planning process of a knowledge system for an organization and the role of the Knowledge Management.
Knowledge of Document Management and Records Management are key processes for anyone working in Information Management. This course covers the principles and application of document management, records management and their associated systems. Student will examine principles, frameworks and the relationship with information policy and industry standards. The course will also introduce students to the records lifecycle, ensuring students can reconcile the physical and intellectual considerations related to curating, managing and preserving digital materials from a Knowledge Management perspective. With the growth of big data and internet records we will further explore how we manage social media, Web 2.0 and instant message records and also understand the role of knowledge managers in this key area. The course will involve lectures, case studies and insight into key practices related to managing and procedural frameworks in implementing a document and records management solutions.
This course marks students’ introduction to the theory and practice of innovation and entrepreneurship. Whether they are creating an opportunity or seizing an existing one students explore the core concepts and tools for creating new products or services, new businesses, or new markets from a multilayered perspective. The course examines the fundamentals of innovation in a multitude of settings, operationalizing the entrepreneurial spirit via a comprehensive business plan, and making decisions in the areas of strategic planning, financing, marketing, process improvement, and management with an awareness of the opportunities and challenges of working in an increasingly complex environment regionally and internationally.

Structuring online content is essential so that people can easily find what they are looking for. This course introduces you to concepts and practices in Information Architecture as well as basic elements of user experience design (UXD). Students will learn the broader context of Enterprise Architecture and develop practical skills to compare, analyze and design information architectures. The focus of Information Architecture is the structure and organization of content in an intranet, knowledge hub, website, mobile app, or other knowledge system with the goal of improved findability. Information Architecture is essential as it provides consistent

taxonomies, metadata, search functionality and structured vocabulary with the user in mind. The course will have a group and individual component. For the group component, students will analyze a website from an Information Architecture perspective in a small group as well as conduct user research. For the individual component, you will select a target intranet or website for design, create the Information Architecture design and develop a presentation showing the process and workflows.

Students in this course will work with their thesis supervisor to develop a thesis proposal and begin their distinctive, applied research project. The primary goal is for the student to practice the mechanisms of transitioning from concept to active inquiry. Depending on the nature of the topic, the student will develop a study questions, conduct a literature review, develop a methodological approach, and begin preliminary research. Students are expected to apply qualitative, quantitative, and comparative research approaches to the chosen topic.
In this course, students will continue developing their thesis project, revising techniques (if required), addressing challenges, analyzing findings, and eventually articulating the complete experience. Students will build on work from the previous semester and put all of the pieces together to complete the final thesis project, following the required research process and procedures. Students will be required to provide a verbal defense as part of the assessment and fulfilment of the course.

Recommended Study Plan

Study Plan


The American University in the Emirates is licensed by the UAE Ministry of Education – Commission for Academic Accreditation |

CAA Logo

Prof.Laiali Almazaydeh

Professor / Dean

Prof. Firas Alkhaldi

Professor / Program Director - Master Of Knowledge Management

Dr. Abedallah Abualkishik

Associate Professor / Department Chair - Computer Science

Dr. Ibrahim Abualsondos

Assistant Professor/Department Chair of ITM

Prof. Sameh Ghwanmeh


Dr. Amer Ibrahim

Assistant Professor

Dr. Mohammad Al Nasar

Assistant Professor

Dr. Rami Ahmed

Assistant Professor

Dr. Rasha Almajed

Assistant Professor

Dr. Ibrahim Alnajjar

Assistant Professor

Graduation Requirements

For graduate degree completion, graduate students must satisfy the following requirements:

  • Earn a minimum CGPA of 3.00 on a scale of 4.00.
  • Successfully complete all courses as described in the study plan.
  • The Degree Completion requirements must be met within the timeframe of the program.
  • Successfully complete the “Thesis” course.
Joining the Program


Take the next step towards you future career.